Q: Why don't you ship?
A: Because there are loads of companies that you can order zero-waste or lower-waste products from online and have things shipped to you. We want to cut down on shipping and keep it local. Our community is where it’s at!!
Q: But the online store says ‘shipping’. Why?
A: The platform that we use for the store just uses the word shipping here. Just pretend it says delivery. We are sorry for any confusion this might bring! We’ve looked at different options and are trying to make sure that the website and experience is as user-freindly as possible. But we know there will be some hiccups along the way. Thanks for your patience, and please reach out to us with any questions or concerns.
Q: What if I’m outside of your delivery zone but I’m really interested?
A: Yay! We’re so glad that you are interested! Check out our calendar or social media for pop-up events. Or you can always stop by our physical location inside Whimsical Wit in Ferndale. Please don’t hesitate to reach out - we really want folks who want to reduce their waste to have options!!
Q: How does the deposit system work?
A: We sell bulk products primarily in deposit jars. The $2 deposit fee is included in the price you see on the website. When you get your product, you put it in jars you already have at home, and then the next time you are getting a delivery, leave your empties out for us to collect. We’ll email you a discount code to use with your next order.
Q: Will I get my own jars back?
A: Probably not. But rest assured we have our customers’ safety at heart. Jars are initially quarantined after collection. After this period, they are washed and then sterilized.
Q: Why don’t the pump/spray tops fit the deposit jars?
A: Deciding on how we wanted to put out products has been a long, ongoing process. We wanted to try to keep it as simple and cost-effective for folks as possible. Using the canning jars that we do allows us to keep overhead low. There are some beautiful jar systems out there, but we wanted to stick to our simple mission of reducing waste. We do offer some options for purchasing bottles for use in our zero-waste accessories. These work with an initial ‘direct-fill’ option, and then you can fill from deposit bottles over and over!
Q: Why don’t the aluminum bottles have spray tops available?
A: Currently there is a world-wide supply shortage of pump-tops and spray tops, and we are unable to get these tops from our supplier. As soon as we are able, we will get them in stock! For now, hopefully between our options, and bottles you have at home you can get through for now.
Q: How do I get my product into my own container?
A: We've got direct-fill options at pop-ups, our physical space, and deliveries. But if you like the deposit system, a funnel is the best way to transfer. You of course can use a clean funnel you have at home, or we have two funnels available in our ‘zero waste accessories’ collection. The super-skinny mini works for clean dream spray, but is likely too thin to work well for thicker products. The less-skinny mini would work well for hand/body and dish soaps, shampoo. Lotions and conditioners will work with the less-skinny mini, though they’ll just take a little longer. We’re looking for more options - but we want to find non-plastic, and cost-effective options. We don't recommend that you keep products in the deposit jars for duration of use, as sometimes moisture could cause rust on the lids, and we wouldn't want you to have anything less than the perfect product you got with your order!
Q: How will 'fill your own' option work?
A: For pop-ups and at our physical space: Bring your clean, dry containers and tell us how much of which item you would like. We will still be dispensing in increments as we have sold products (typically 4, 8, or 16 oz). We will be sure to take off the deposit cost for you.
For online orders: Order home & body products using ‘direct-fill’, then get in touch with us to let us know what you would like filled directly. You can send us an email, a pm/dm, or just leave us a 'note for seller' in the shopping cart. Leave your clean, labeled containers on your porch/stoop/etc. the night before delivery. (You can leave them out that morning if you are an early riser, but deliveries tend to be early in the morning.)
Q: Is this 'fill your own' option safe?
A: Yes. As reported in June 2020 by the Guardian, "119 scientists from 18 countries say reuseable containers do not increase the chance of virus transmission. The statement by the scientists who include epidemiologists, virologists, biologists, chemists and doctors, says that based on the best available science and guidance from public health professionals, reusable systems can be used safely by employing basic hygiene." Please know that we will be sanitizing our hands between every transaction, as well as any surface that comes into contact with containers used. Find the link to the article here: https://www.theguardian.com/environment/2020/jun/22/reusable-containers-safe-during-covid-19-pandemic-say-experts
Please know that if a container is visibly soiled, we will not fill it. We will use a deposit jar and send an invoice later. Also, if containers aren’t left out but this was the option chosen, we will again use deposit jars and send an invoice. Thank you so much for your partnership on this! We are really excited to bring this option to our community, and we know there will be a few hiccups along the way. That’s ok. We’ll figure it out together! And we’ll reduce waste along the way!
Have a question you don’t see here? Shoot us an email: firstname.lastname@example.org and we’ll get you an answer. Thanks for being here to read this! We’re really grateful for your interest.